Strone Technology Pty Ltd (trading as Strone) and each of its related entities (together “Strone, we, us, our”) understand our customers’ concern about the privacy of personal information (“Information“) when collected by us.
We are dedicated to protecting the confidentiality and security of the information we collect and do so in accordance with applicable privacy laws and regulations by which we are bound. This dedication extends to information or opinions that are collected about an individual in circumstances where their identity can reasonably be determined.
Any questions about the current privacy laws applicable in Australia (known as the “Australian Privacy Principles“) may be directed to the office of the Australian Information Commissioner whose website details are: www.oaic.gov.au.
Kind of personal information we may collect
The sort of information we collect from Customers may include:-
- the names, addresses and other contact information (including telephone/mobile numbers and e-mail addresses) of Customers and, where applicable their nominated representatives;
- bank account and credit card details of Customers in order to process payments to us;
- details of the products and services Customers acquire from us; or,
- information we require in order to provide our products and services to Customers.
We do not actively collect sensitive information (such as information relating to mental health, disability, ethnic origin, criminal convictions, religious or political affiliation or tax file numbers), if we need to collect such information we will only do so where it is reasonably necessary to provide our products or services and will seek your express written consent in advance. Collection of such sensitive information will be done in accordance with the Australian Privacy Principles.
It is important to note we will have periodic access to Information that may be inputted into one of our online Strone platforms by virtue of the fact that our employees must be able to have access to our Strone platforms in order to provide ongoing technical assistance and in order to maintain our products and services.
How we collect information
We may collect information:
- when Customers apply to subscribe for our products or services;
- in communications with Customers and where applicable their nominated representatives whether in person or by e-mail, fax and telephone;
- when information is entered into our Strone platforms;
- from third parties such as related companies, credit reporting agencies;
- from publicly available sources of information;
- from our own records relating to product or service usage; or,
- when we are required to do so by law.
How we hold personal information
Our data containing information is stored in our data centre using dedicated hardware and network and information that is inputted into our Strone platforms are stored securely with regular backups being completed.
We may use other technologies from time to time and information may be stored outside Australia. However we will not transfer information to a recipient in a foreign country unless we have appropriate protections in place as required by the relevant privacy laws. Information will be stored on our data base for such period of time as required by law.
How we protect information
We also take reasonable steps to destroy or de-identify information when it is no longer required. In this way, we aim to ensure that information is accurate, complete and up to date.
It is important to note that the security of information is also dependent on your own measures to protect Strone usernames, email addresses and passwords from disclosure and unauthorised use.
Purpose for which we collect, hold, use and disclose information
We collect and use information for business purposes with respect to providing our products and services and other business relations involving our Customers. We gather information by lawful and fair means without being unreasonable or intrusive. We use Information to:-
- enable our Customers to subscribe for our products and services;
- consider any application Customers may make to change the nature of the products or services they require;
- provide our products and services to Customers;
- administer and managing the delivery of our products and services, including charging, billing and collecting debts;
- gain an understanding of our Customers’ information and communication needs in order for us to provide them with better, more personalised products and services that are tailored to their needs;
- enquire as to ways services provided to a Customer could be improved;
- provide Customers with updated or new information about our products or services;
- conduct appropriate checks for credit-worthiness of our Customers;
- research and develop our products and services (including using third party service providers to do so);
- maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;
- undertake research into our Customer base;
- inform Customers of matters about which we believe they may have an interest;
- undertake statistical or research analysis as we consider is necessary for business purposes.
- notify Customers of our service offerings from time to time; and
- comply with legislative and regulatory requirements.
As noted above, while we may have periodic access to Information that may be inputted into our Strone platforms by virtue of the fact that our employees must be able to have access to our Strone platforms in order to provide technical assistance and we will not use this information except as a part of summarised anonymous data for benchmarking, financial trends and economic analysis and reporting.
Information we disclose
When necessary and in connection with the purposes listed above, we may disclose information to organisations outside Strone. Such organisations may include:
- our outsourced service providers which are always carefully selected by us;
- your legal, accounting, financial or other professional advisors or nominated representatives if you agree as part of the service;
- credit- and/or fraud-reporting agencies;
- organisations providing you with credit or financing;
- our bank or merchant facility provider in order to enable online payments to be processed;
- regulatory, government and other authorities as required by law;
- our subsidiaries and closely related organisations;
- other organisations involved in managing our trade receivables, business, financial affairs;
- mail houses; or,
- other organisations subscribing to our client base provided that such disclosure will be in the form of research data that is aggregated and anonymous.
The information collected will be used or disclosed by us for secondary purposes related to those purposes listed above, but only if you would expect us to use or disclose the information for such secondary purposes. However, in the case of sensitive information the secondary purpose must be directly related to the purposes listed above.
By accepting our products or services you expressly permit us to use your information for our marketing purposes and the purposes expressly set out in this Policy. You consent to our use of your information to issue product and professional mail outs by email, social media or letters and undertaking other marketing or service based activities.
If you do not wish to receive any of these materials, please contact our Customer Service unit on +61 414 556 899 or by sending us an email to hi@Strone.co.
You can change your mind about receiving materials or information about our products and services at any time by contacting us. Please use the details listed above.
You may opt out of any direct marketing service at any time.
We do not disclose information to other companies or organizations not affiliated with us for the purpose of using information to sell their products or services to you. We will never sell, rent or trade your information.
Cross border disclosure of personal information
Information may be stored outside Australia. However we will not transfer information to a recipient in a foreign country unless we have appropriate protections in place as required by the relevant privacy laws. Information will be stored on our data base for such period of time as required by law.
We will use our own identifiers and not those assigned by the government unless we are required to do so, or the Australian Privacy Principles or other another law legislates us to do so.
Anonymity AND Pseudonymity
You may not wish to identify yourself or you may wish to use a pseudonym and this is an option, provided that this does not make it impractical for us to deal with you on this basis.
Please Note: It will generally be impractical for you to deal with us anonymously or under a pseudonym given that our billing procedures require us to collect accurate information.
Correction and access to information
You may request access to the information which we hold about you and request its correction if you believe it to be incorrect. We can also correct your information if we are satisfied that it is incorrect.
There are some circumstances where we can refuse to give access to information. These include where given access to the information would:
- pose a serious threat to the life, health or safety of an individual or the public;
- have an unreasonable impact on the privacy of others; or,
- be frivolous or vexatious.
The other exceptions are detailed in Chapter 12 of the Australian Privacy Principles.
If you wish to access or correct your information, please contact us at the address shown:
Strone Technology Pty Ltd
13 Ellis Street
South Yarra VIC Australia 3141
For security reasons, any request for details of information held by us should be made in writing.
If you have a complaint regarding our management of your privacy you may access our internal dispute resolution (IDR) process by contacting us. At first instance you should contact us requesting a resolution. The person contacted has five business days to resolve your complaint and if he or she cannot do so must refer the complaint to their manager. The manager has a further five business days to resolve the matter. If the manager cannot resolve the matter you may ask him or her to refer it to a Director to engage the IDR process which may take up to 20 business days to make a decision. When we make our decision we will also inform you of your right to take this matter to the Office of the Australian Information Commissioner (OAIC) together with contact details and the time limit for applying to the OAIC. In addition if you have not received a response of any kind to your complaint within 30 days, then you have the right to take the matter to the OAIC. The OAIC has the statutory responsibility of complaint handling under the Privacy Act 1988(Cth). The OAIC is independent and impartial when dealing with your complaint. The OAIC will investigate your complaint, and where necessary, make a determination about your complaint, provided it is covered by the Privacy Act 1988(Cth). You have 12 months from the date you became aware of your privacy issue to lodge your complaint with the OAIC. The contact details of the OAIC are:
Office of the Australian Information Commissioner
GPO Box 2999